Terms of sale
PrESS SALE items will not be returned or exchanged. Due to exceptional conditions, the average delivery time is approximately 7 days.
IN EFFECT FROM 27 FEBRUARY 2018
The present General Terms and Conditions of Sale are intended to define the rules applicable to the sale of Paul & Joe and Paul & Joe Sister brand products (hereinafter "the Product(s)") on the website www.paulandjoe.com (hereinafter "the Site").
The company FISO (hereinafter "Fiso")
Société par action simplifiée with a capital of 250,000 euros, whose registered office is at 14 rue des Commines 75003 Paris, registered with the Paris Trade and Companies Register under number 402 968 366.
Any natural person of full age, not a trader, having the legal capacity to contract, exclusively domiciled in the countries delivered by Fiso making a purchase of Product on the Site (hereinafter "the Customer").
These general terms and conditions of sale exclusively concern only natural persons who are not traders and who are at least 18 years of age.
The Customer is understood to be any natural person acting for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity, who is at least 18 years old and who has ordered at least once on the Site.
The creation of the customer account is reserved for all natural persons and aged at least 18 years.
The present General Terms and Conditions of Sale are accessible at any time on the Site, the Customer must declare having read them and having taken note of them at the time the order is recorded.
Consequently, the fact of placing an order implies the Customer's full and unreserved acceptance of these General Terms and Conditions of Sale, to the exclusion of all other conditions.
Fiso makes every effort to ensure to the best of its ability the accuracy and updating of the information on the Site, and reserves the right to correct, at any time and without notice, the content.
If a condition were to be lacking, it would be considered as being governed by the French customs and laws in force in terms of distance selling. The possible nullity of one of the clauses of the General Terms and Conditions of Sale does not entail the nullity of the General Terms and Conditions of Sale as a whole, only the null clause being deemed unwritten and losing its effect.
Fiso reserves the right to modify these General Terms and Conditions of Sale at any time by publishing a new version on the Site. The applicable General Terms of Sale are those in force on the Site at the date of placing the order by the Customer.
ARTICLE 2 - PRODUCTS
The Products offered for sale by Fiso are those appearing on the Site on the day of its consultation by the Customer.
Each Product shall be the subject of a descriptive sheet which, in addition to the photograph, shall contain: price, sizes and colors available, composition, as well as any special features.
It is possible that minor differences between a Product and its photograph may exist depending in particular on the resolution and definition of the colors of the user's screen.
ARTICLE 3 - PRICES
The prices are indicated in Euros (€) including VAT and excluding preparation and delivery costs which vary according to the countries concerned. The prices indicated take into account the VAT applicable on the day of the order. If the VAT rate were to be modified, it will automatically be reflected in the price of the items. The flat-rate amount of participation in the preparation and delivery costs is communicated to the Customer on the order summary form, before validation of the latter.
Any order implies acceptance of the prices and description of products available for sale.
At any time, Fiso reserves the right to modify the prices and descriptions of products and in particular in case of an increase in taxes applicable to sales and in particular the rate of VAT, and/or in case of typographical error or obvious input on the price or description of products.
Thus, the Products will be invoiced on the basis of the prices in force at the time the order is recorded, except in the case of manifest error.
The transfer of risks, of loss and deterioration of the Products, will take place after delivery and receipt of the Products by the Customer.
ARTICLE 4 - ORDERING AND PAYMENT OF THE PRODUCTS
4.1 Placing an order
The Customer materializes his order by completing the following 5 steps
Step 1: the Customer selects the Products and adds them to his basket after selecting the desired size and color.
The basket at the top right of the screen informs the Customer that he has taken the selections into account by indicating the number of Products it contains.
Step 2: the Customer checks the contents of his basket by clicking on "order" in order to access the summary of his order. The Customer can then modify his order (Product, size, quantity).
The total amount of the order, including VAT, distinguishing on the one hand the price due for the Products, and on the other hand the delivery costs, is then indicated in the summary.
Step 3: Once the order has been checked and if necessary modified, the Customer validates his basket in order to finalize his order by clicking again on "order".
If the Customer has an advantage code, reserved for the best Customers, he must enter it in the space provided for this purpose in order to benefit from it.
Step 4: Entering by the Customer of the delivery and invoicing details
The fields marked with an asterisk (*) are mandatory fields; it being specified that unless otherwise specified by the Customer, the invoicing address will automatically be the same as the delivery address.
If the Customer has already placed an order on the Site, he has a customer account. In such a case, he will identify himself only with his e-mail address and password.
The Customer then checks all the information and clicks on "validate" to continue his order.
Step 5: Entering bank details
The Customer will then access the secure payment screen as specified in Article 4.3 below.
Payment is made online by credit card or PayPal.
The Customer must enter his credit card number, its validity date and the 3 or 4 numbers of the visual cryptogram present on the back of his card.
In case of failure to pay, the Customer will have up to 3 attempts to re-enter his bank details. At the end of the 3rd refusal, the Customer will be redirected to a screen notifying him/her of the refusal of payment. The Customer shall then be invited to contact Fiso's Customer Service Department to find out the reasons for the refusal and to find a solution together to finalize the order.
4.2 Order Confirmation
As soon as the Customer's payment is accepted, the Customer shall receive an email confirming his order and summarizing all the items ordered, the billing and delivery address as well as the delivery date.
- Manifest Price error ;
- Unusual operation of the Customer's account (abnormal or abusive claims, abnormal or abusive exchanges and returns. ...) ;
- Abnormal orders with regard to the quantities ordered,
- Existing dispute(s) with the Customer.
The Site's Customer Service is at the disposal of the Customer for any questions relating to his order. The Customer service is available by contact form, email (firstname.lastname@example.org), and by telephone at 01 42 74 24 68, Monday to Friday, from 9am to 1pm and from 2pm to 5pm.
The price of the Products purchased is payable in cash, in full on the day the order is placed by the Customer.
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer) protocol. This data can neither be detected, intercepted nor used by third parties. At no time does the Customer's financial data pass through Fiso's computer system.
Geotrust verifies that the connection with the Customer's browser is secure before sending the payment form to the banking institution that carries out the financial transaction.
Geotrust being a technical service provider, it does not take charge of disputes related to orders, which are processed directly by Fiso as specified above, or if necessary by the Customer's bank.
In the event of a default of payment, an erroneous address or any other problem on the Customer's account, Fiso reserves the right to block the Customer's order until the problem is resolved.
4.4 Archiving of the order
The order confirmation is recorded on Fiso's registers, which are themselves kept on a reliable and durable medium. The Customer agrees that the order confirmation shall be considered as proof of the contractual relationship between the Parties.
Fiso shall deliver orders accompanied by a delivery note within a maximum period of ten (10) working days for delivery to Metropolitan France, and twenty (20) working days for delivery to any other destination, starting the day following payment of the order.
Any order registered on the Site from Monday to Thursday before 2 p.m. will be processed the same day; after 2 p.m., it will be processed the following day. Any order placed on Friday after 11 am, Saturday and Sunday will be processed the following Monday; it being specified that orders placed on a holiday will be processed the following business day.
At any time, before delivery of the order, the Customer may request cancellation of the sale, in the "my orders" space of his account, and thus obtain a refund of the sums paid on the occasion of the sale. If the request for cancellation of the sale should be made after the order has been shipped but before delivery, the Customer must return the order in accordance with Article 6 and Article 7
For orders outside France, when the package for export reaches its destination, the recipient will be responsible for paying the taxes or customs duties that apply in the country of destination. The local authorities may be able to provide you with useful information.
ARTICLE 6 - NON-CONFORMITY OF THE PRODUCT(S)
ARTICLE 7 - RIGHT OF WITHDRAWAL
ARTICLE 8 - WARRANTIES
ARTICLE 9 - PERSONAL CHARACTER DATA
ARTICLE 10 - COOKIES
ARTICLE 11 - INTELLECTUAL PROPERTY
ARTICLE 12 - LIMITATION OF LIABILITY
ARTICLE 13 - FORCE MAJEURE
ARTICLE 14 - DISPUTES
ARTICLE 15 - MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
ARTICLE 16 - DURATION
ARTICLE 17 - PROOFThe computerized records kept in the information systems of Fiso and its partners under reasonable conditions of security, shall be considered proof of communication, orders and payments made between Fiso and the Customer.
From 400 € (to France only)
Monday to Friday
9AM - 1PM / 2PM - 5PM PARIS TIME
Satisfied or refunded
14 days to change your mind
CB - Paypal - Visa - Mastercard - Amex - Apple Pay - Ali Pay