Refund policy

WARNING! Returns and exchanges will not be accepted for products in the "Last Chance" or part of exceptional sales, as well as articles in the categories “Lifestyle” and “Beauty.

The risks related to return are the exclusive responsibility of the Customer*. Costs of returns are offered for orders delivered in Metropolitan France.

The Customer shall have a period of fourteen (14) working days from the date of receipt of his order to return the Products ordered, without justification or penalty. You can make an exchange for orders in Metropolitan France only.

For any return under the right of withdrawal, the procedure below must be fully respected:

1/ Log into this interface with your order number and the email address used.

2/ Follow the instructions to send back your package. 

*Subject to the above-mentioned conditions, Fiso shall reimburse the Customer for the amount including all taxes of the order (price of the Product and shipping costs) excluding return shipping costs. The Customer's bank account shall be credited with the said amount within thirty (30) days from receipt of the Products by Fiso.