Refund policy

RIGHT OF WITHDRAWAL

The Customer has, a period of fourteen (14) working days from the date of the reception of his order, to return the Product ordered, without justification or penalty.
For any return within the right of withdrawal, the procedure below must be fully respected:
- Fill in the Delivery Note attached to your parcel in the boxes provided for this purpose as well as the reason for the return and the quantities returned
- Properly pack the product(s) to be returned and attach the duly completed Delivery Note. The parcel should be returned to the following address: Paul and Joe Customer Service 14 rue Commines 75003 Paris. The products must be returned in their original packaging, with their label and their possible accessories in their original state.
The risks and expenses/fees of return are the exclusive responsibility of the Customer.
Subject to the conditions recalled above, Maneki will refund the amount including all taxes of the order to the Customer (price of the Product and delivery expenses) excluding the return expenses. The Customer's bank account will be credited with the said amount, within thirty (30) days as from the reception of the Products by Maneki.
Quick delivery

Quick delivery

Free delivery for orders over 400€ (Metropolitan France)

Customer service

Customer service

Monday to Friday
eshop@paulandjoe.net +33 142 742 468

Satisfied or refunded

Satisfied or refunded

14 days to change your mind

Secured payment

Secured payment

CB - Paypal - Visa - Mastercard - Amex - Apple Pay - Ali Pay